Terms &
Conditions

01Acceptance of Terms

By engaging with SAH Restaurants Management ("SAH", "we", "our", or "us") — whether through our website, direct consultation, signed agreement, or any other channel — you ("Client", "you") agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you must not proceed with our services. Continued use of our services following any changes to these terms constitutes acceptance of those changes.

02Services Provided

SAH Restaurants Management offers a range of F&B consulting and operational services including, but not limited to:

• Pre-opening consultancy and project management
• Restaurant operations management and SOP development
• Concept development and brand positioning
• Menu development, pricing strategy, and engineering
• Franchise development and expansion advisory
• Business assessment, audits, and turnaround strategies
• Staff recruitment, training, and HR solutions
• Marketing strategy and digital presence management

The specific scope, deliverables, timeline, and fees for each engagement shall be outlined in a separate Service Agreement or Statement of Work (SOW) provided to the client prior to commencement.

03Client Obligations

To ensure the success of our engagement, clients are expected to:

• Provide accurate, complete, and timely information required for service delivery
• Grant necessary access to premises, systems, and personnel as reasonably required
• Designate a primary point of contact who has authority to make decisions
• Review and provide feedback on deliverables within agreed timeframes
• Ensure payment of all fees in accordance with the agreed schedule
• Not engage competing consultants for the same scope during the contract period without prior written consent

Failure to meet these obligations may result in delays, additional charges, or suspension of services, and SAH shall not be held responsible for any resulting impact on timelines or outcomes.

04Payment Terms

All fees are as agreed in the signed Service Agreement. Standard payment terms are as follows:

• A non-refundable retainer of 30–50% is required upon signing of the agreement
• Remaining fees are invoiced on a milestone or monthly basis as specified in the SOW
• Invoices are payable within 14 calendar days of issuance
• Late payments are subject to a 2% monthly interest charge on the outstanding balance
• All prices are quoted exclusive of VAT unless stated otherwise
• SAH reserves the right to suspend services if payments are overdue by more than 21 days

05Intellectual Property

All methodologies, frameworks, proprietary tools, templates, and pre-existing materials used by SAH in delivering services remain the sole intellectual property of SAH Restaurants Management.

Upon full payment of all fees, clients receive a non-exclusive, non-transferable licence to use deliverables specifically developed for their project. This includes concept documents, SOPs, menu frameworks, and branding materials created under the scope of engagement.

Clients may not resell, sublicense, reproduce, or distribute SAH materials to third parties without prior written consent.

06Confidentiality

Both parties agree to maintain strict confidentiality of all non-public information shared during the engagement. SAH commits to:

• Not disclosing client business data, financial information, or trade secrets to third parties
• Using client information solely for the purpose of delivering the agreed services
• Implementing reasonable security measures to protect confidential information

Clients similarly agree not to disclose SAH's proprietary methodologies, pricing structures, or internal processes. This confidentiality obligation survives the termination of any agreement for a period of three (3) years.

07Limitation of Liability

SAH Restaurants Management provides advisory and consultancy services. While we apply our best professional expertise and experience, we cannot guarantee specific business outcomes, revenue targets, or operational results.

To the maximum extent permitted by applicable law:

• SAH's total liability for any claim arising under or in connection with any engagement shall not exceed the total fees paid by the client in the preceding three months
• SAH shall not be liable for any indirect, incidental, consequential, or punitive damages
• SAH is not responsible for outcomes resulting from client decisions made contrary to our recommendations
• Force majeure events — including but not limited to pandemics, natural disasters, or regulatory changes — shall not constitute a breach of our obligations

08Termination

Either party may terminate an engagement by providing 30 days' written notice. Upon termination:

• The client shall pay for all services rendered and expenses incurred up to the termination date
• The non-refundable retainer is not reimbursable under any circumstances
• SAH shall deliver all completed work products to the client within 14 days of the termination date
• Both parties' confidentiality obligations shall continue as outlined in Section 6

SAH reserves the right to terminate immediately in the event of material breach of these terms by the client, including non-payment, misrepresentation, or unethical conduct.

09Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

The parties agree to first attempt resolution through good-faith negotiation before resorting to formal legal proceedings.

10Contact Us

If you have any questions regarding these Terms and Conditions, please contact our legal team:

• Email: legal@sah-management.com
• Phone: +971 4 000 0000
• Address: SAH Restaurants Management LLC, Dubai, UAE

We aim to respond to all legal inquiries within 5 business days.